RentalMiles operates only in North America and will never ask for Moneygram or WesternUnion payments.

Terms & Conditions
Terms of use

RentalMiles as a convenience to you, grants you access to its webSites, subdomains and related webpages and webSites (including without limitation any mobile optimized webSites and applications, collectively, the "Sites"), conditioned on your acceptance of the terms, conditions and notices contained herein (these "Terms of Use").

For the purposes of these Terms of Use, "content" means, collectively, any text, images, graphics, software, source code, applications, specifications, audio files, videos, articles, trademarks, logos and other information or content available through the Sites that are not submissions (as that term is defined below), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content.

1. Acceptance of terms.

By using the Sites, you agree to these Terms of Use, and you consent to the collection, use and disclosure of information as described in these Terms of Use. If you do not agree to these Terms of use, you must discontinue any use of the Sites and any of their content. Your use of the Sites shall be deemed to be your agreement to abide by each of the terms set forth below. RentalMiles can change these terms at any time by posting updated Terms of Use on the Sites or by sending registered users an email notice of the changes. You should periodically review the Terms of Use to see recent changes. If any modification is unacceptable to you, you shall cease using the Sites. If you continue using these Sites, you will be deemed to have accepted the change.

These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with RentalMiles or its affiliates for other products or services.

2. Use and restrictions.

The Sites may be accessed and used only by individuals who are not barred from using the Sites under applicable laws.

You may access and use the Sites only in accordance with all applicable laws and regulations and with these Terms of Use and any information you provide to us through the use of the Sites shall be accurate and honest.

You acknowledge and agree that RentalMiles, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Sites. You agree that you will not directly or indirectly: (A) modify, distribute, provide access to, transmit, display, perform, reproduce, publish, republish, reproduce, repackage, decompile, disassemble, license, create derivative works of, assign, transfer, sell, exploit or otherwise disseminate the Sites or any content, or any derivative works from the content, or any portion thereof, in any medium or in any matter whatsoever;(B) use any data mining, robots, or similar data gathering and extraction methods from the Sites; (C) other than for your use of the Sites as expressly permitted in these Terms of Use access or attempt to access any systems or servers on which the Sites are hosted or modify or alter the Sites in any way; (D) forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any content or other information transmitted to or via the Sites; (E) use, frame or utilize framing techniques to enclose any RentalMiles trademark, logo or other proprietary information (including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page) without RentalMiles’s express written consent; or (F) use any meta tags or any other “hidden text” utilizing a RentalMiles name, trademark, or product name without RentalMiles’ express written consent.

Any unauthorized use of the Sites will terminate the permission or license granted by these Terms of Use, will result in you being barred from use of the Sites, and may violate applicable law including copyright laws, trademark laws, regulations and statutes.

You represent and warrant to RentalMiles that you will not use the Sites or content or any material retrieved from the content to create products or perform services which compete or interfere with the products and services of RentalMiles.

The Sites may be available through certain mobile devices. You acknowledge and agree that RentalMiles is not responsible for ensuring that your mobile device’s software is compatible with the Sites or that you can use or access the Sites and the content through your mobile device.

3. Copyright

The content and the Sites, as well as the selection and arrangement thereof, are the sole property of RentalMiles and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms of Use or with RentalMiles' express written consent. Other than as necessary for your use of the Sites in accordance with these Terms of Use, RentalMiles grants no other privileges or rights in the content to you, and you must keep intact all patent, copyright, trademark and other proprietary notices on the content. Except as expressly provided in these Terms of Use no part of the Sites and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without RentalMiles’ express consent.

4. Trademark

All trademarks, service marks, trade names, logos, tag lines and trade dress, whether registered or unregistered (collectively the "marks") that appear on the Sites are proprietary to RentalMiles or such marks' respective owners. You may not display or reproduce the marks other than with the prior written consent of RentalMiles and you may not remove or otherwise modify any trademark notices from any content. The marks are protected by trademark, copyright, and various other intellectual property rights and competition laws.

In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of RentalMiles or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of RentalMiles.

5. Your account

In order to obtain services through the use of the Sites, you have an option to establish an account with RentalMiles. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer, mobile device and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of services through the use of the Sites that occur under your account or your account password.

You acknowledge and agree that RentalMiles may access, preserve, and disclose your account information, all submissions (as defined below), all communications to and from you, all information relating to your use of the Sites, and all information relating to the use of the Sites under your account or account password if RentalMiles is required to do so by law or legal process or if RentalMiles determines,that such action is necessary.

6. Electronic communications

You consent to receive electronic communications from RentalMiles either in the form of email sent to you at the email address listed on your account or by communications posted on the Sites. You acknowledge and agree that any electronic communication in the form of such email or posting on the Sites shall satisfy any legal requirement that such communication be in writing.

From time to time RentalMiles will use your email address to send you offers and updates regarding your account. You consent to receive email correspondence from us in this way.

7. Submissions

You acknowledge that you are responsible for the information, profiles, goals, opinions, messages, comments, photos, videos and any other content or material that you submit, upload, post or otherwise make available on or through the Sites (each a "submission") and through the services available in connection with the Sites, and that you, and not RentalMiles, have full responsibility for each such submission you make, including its legality, reliability, appropriateness, and trademark, copyright and other intellectual property ownership.

You further agree that you will not upload, post or otherwise make available on the Sites any material protected by copyright, trademark, patent, trade secret or any other proprietary right without the express permission of the owner of such copyright, trademark, patent, trade secret or other proprietary right owned by a third party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for damage resulting from your account, or any infringement of copyrights, trademarks, patents, or other proprietary rights, or any violations of rights of privacy or publicity, or any other harm resulting from any submission that you make.

You represent and warrant that: (i) you own all submissions posted by you on or through the Sites or otherwise have the right to grant the licenses to RentalMiles set forth in this Section, and (ii) your submission is accurate and not misleading and (iii) the posting of your submissions on or through the Sites does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person or entity or violate any applicable law, rule, regulation or order.

When submitting submissions to or otherwise using the Sites and/or the services, you agree not to, without limitation:

This list of prohibitions provides examples and is not complete or exclusive.

RentalMiles reserves the right in its sole discretion to (a) terminate your access to your account; (b) terminate your ability to post to the Sites (or the services) and (c) refuse, delete, modify, edit or remove any submissions. RentalMiles may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at RentalMiles's discretion, RentalMiles will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Sites or on the internet.

RentalMiles takes no responsibility and assumes no liability for any submissions posted or uploaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. RentalMiles is not liable for any statements, representations, or submissions provided by its users in any public forum or personal home page.These prohibitions do not require RentalMiles to monitor, police or remove any submissions or other information submitted by you or any other user.

8. Feedback

Any communications between you and RentalMiles, such as email or other correspondence, through the Sites or otherwise, in which you offer feedback, suggestions, ideas or comments about our products, services, the Sites or content (“feedback”) will be deemed by RentalMiles to be non-confidential and non-proprietary, and you agree that (a) RentalMiles is therefore not subject to any confidentiality obligations in respect to the feedback, (b) the feedback is not confidential or proprietary information of any third party and you have all of the necessary rights to disclose the feedback to RentalMiles, (c) RentalMiles (including all of its affiliates, successors and assigns) may freely use, reproduce, publicize, and you irrevocably assign to RentalMiles all right, title and interest in and to such feedback including the right to license, distribute, and otherwise commercialize feedback on the website, and (d) you are not entitled to receive any compensation of any kind from RentalMiles or any of the users of the Sites.

9. Indemnification

You agree to defend, indemnify and hold harmless RentalMiles, its affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney’s fees) arising out of your account, your use of the Sites and your submissions and any personal rights contained therein.

10. Links to third party webSites

The Sites may contain links to websites and resources operated by third parties other than RentalMiles. Such links are provided solely as a convenience to you. RentalMiles does not control such webSites, and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such webSites on the Sites does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party webSites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.

11. Warranties and disclaimer

The Sites, submissions and any content provided via the Sites, including links, are provided on an "as is" and "as available" basis with no warranty of any kind. To the maximum extent permitted by law. RentalMiles and its directors, officers, employees, advisors and agents disclaim all representations, warranties and conditions, express or implied, statutory or otherwise with respect to the Sites (including without limitation with respect to access to the Sites), submissions, the content and any products or services, including, without limitation, warranties or conditions of merchantable quality, merchantability, durability, fitness for a particular purpose, title, non-infringement, freedom from errors, omissions, computer viruses or other malicious or unauthorized code or programs, and implied warranties or conditions arising from usage of trade, course of dealing or course of performance. RentalMiles does not represent or warrant that the site, submissions, content or any products, services or any other information accessible via the Sites or by any means of access whatsoever is secure, accurate, complete or current or that any particular products or inventory will be available at any particular store. any information or material accessed, downloaded or otherwise obtained through the use of the site, submissions, content or any products, services or any other information by any means of access whatsoever is at your own discretion and risk and you will be solely responsible for any damage to your computer system, loss of data, failure to transmit data or any other loss that results from accessing, downloading, using or relying on any such material.

Information sent or received over the internet may be unsecure and RentalMiles cannot and does not make any representation or warranty concerning security of any communication to or from the Sites or any representation or warranty regarding the interception by third parties of personal or other information.

The Sites may contain typographical errors or inaccuracies and may not be complete or current. RentalMiles therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice.

All properties advertised for lease and or sale are represented as accurately as possible. Size of properties are included only as best estimates. You will not hold RentalMiles liable for any delays, omissions, inaccuracies, errors from or in the transmission or delivery of information you may rely on from the Sites. You will have the opportunity to inspect all properties prior to lease and or sale. A report will be produced as a result of that inspection prior to lease and or sale and will form the basis of reliance for leasing and or sale.

Any rental indicated is an invitation to treat. Our Agents will submit all offers to Landlords for lease but Landlords are under no obligation to accept any offer made.

12. Limitation of liability

You expressly agree that your use of the Sites, content or any products, services or any other information and any information contained herein is at your sole risk. RentalMiles and its parent, affiliates, subsidiaries, officers, directors, employees, agents and supplierswill not be liable for any indirect, special, punitive, incidental, exemplary, multiplied or consequential damages, lost profits or revenues or failure to realize expected savings, or any damages whatsoever, whether or not such party has been previously advised of the possibility of such damages, whether under contract, tort (including negligence) or any other theory, including, without limitation, arising out of or in connection with any loss or other damages in connection with any unavailability or nonperformance of the site, errors, omissions, viruses and malicious code. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.

You shall indemnify and hold RentalMiles and its parent, affiliates, subsidiaries, officers, directors, employees, agents and suppliers, harmless from all claims, threats, actions, proceedings, demands, damages, losses, obligations, costs, and expenses including reasonable attorneys' fees, made by any third party due to or arising out of materials submitted, posted, transmitted or made available by you through the Sites, your use of the Sites, content or any products or services, any violation by you of these Terms of Use, or any violation by you of any rights of another.

13. Governing law

All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with the Sites and/or the content must and will be held exclusively in Vancouver, British Columbia, Canada. These Terms of Use and the relationship between you and RentalMiles will be governed by the laws of the province of British Columbia, Canada, and the federal laws of Canada applicable therein, without giving effect to principles of conflict of laws of any jurisdiction.

If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceable component will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only. The official language of these Terms of Use exclusively shall be, and all communications and agreements between RentalMiles and you and any proceedings in connection with these Terms of Use and/or your use of the Sites, exclusively shall be made in, the English language. RentalMiles and you waive any rights we may have under any other law to have these Terms of Use written in another language, and any translation of this Terms of Use will be for convenience only.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and RentalMiles as a result of these Terms of Use or any use of the Sites. These Terms of Use constitute the entire agreement between you and RentalMiles with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and RentalMiles with respect to the Sites.

14. Availability

RentalMiles cannot guarantee that the Sites will be available. Interruptions and delays in accessing the Sites are unavoidable and we disclaim liability for damages resulting from lack of availability.

15. Privacy

This Section of the Terms of Use provides details on the information that RentalMiles collects in connection with the operation of its Sites.This Section applies only to information collected from you by RentalMiles via the Sites and does not apply to information obtained or disclosed in offline correspondence or through other personal contacts with RentalMiles representatives. The Sites may contain links to other entities' websites that are not controlled or operated by RentalMiles. This privacy Section does not apply to such third party webSites, and RentalMiles is not responsible for the content of such third party webSites or the privacy practices of such third parties.

As a Canadian company registered in British Columbia, this Privacy section complies with all requirements of the Personal Information and Privacy Act (BC) the ‘PIPA”. However, this section also ensures compliance with the standards of all Privacy Acts we have identified at the time of writing these policies. We will continue to update standards and policies from time to time to ensure your personal information is afforded the utmost privacy and security of storage. In submitting information for rental applications, inquiries and/or landlord sign up you may also supply information relating to other parties. We collect this information with your authority and express agreement that any such party’s information was supplied by you with their consent.

RentalMiles collects personally identifiable information only if you choose to complete the online forms to create an account or make an application or inquire or contact us, or to request information or assistance through the site. The personally identifiable information that RentalMiles collects through these areas of the site varies from time to time but may include your full name, username, password, email address, address, credit card information and other personally identifiable information that you choose to include in your profile, application, inquiry or in other submissions to us.

RentalMiles may also collect certain non-personally identifiable information in connection with the operation of the site, including IP addresses, browser or operating system information, data on advertisements or links on which you click, and the webSites that you visit before or after you visit the site. Such information is maintained by RentalMiles or service providers acting on behalf of RentalMiles.

RentalMiles uses technology to track user preferences and activities on the site. This may include cookies which are small amounts of data that are transferred from RentalMiles’s server to your computer’s hard drive for record-keeping purposes. We do not link any of the information we store in cookies to your personally identifiable information.

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, RentalMiles uses physical, technological and administrative procedures to attempt to protect the personally identifiable information we collect through the site. You understand however that any messages or information you send to Sites may be read or intercepted by others.

We may disclose your personally identifiable information to our subsidiaries or affiliates and to third party partners who have agreed to comply with legally required privacy standards whom we occasionally hire to provide services on our behalf, including support services, website services, delivering promotional materials, answering customer questions about our services and new services. RentalMiles will only provide those third party partners with the personally identifiable information they need to deliver the services to us and / or on our behalf, and they will be contractually prohibited from using that information for any other purpose. In the event that RentalMiles is involved in a transaction such as a corporate re-organization, amalgamation, merger, stock purchase or sale, or sale of substantially all of RentalMiles's assets, your personal information may be transferred to the other party in such transaction.

You should be aware that in some circumstances including emergencies and debt collection, your personal information can be supplied to third parties. In such cases only the minimal amount of information would be provided to ensure satisfaction of the inquiry or your safety.

The personally identifiable information that you provide will be stored and maintained by RentalMiles until you instruct us otherwise, or, in RentalMile’s sole discretion, for the longer of (a) for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected and (b) for so long as we are required to maintain such information by law or other applicable rules or regulations and your consent to such purposes remains valid after termination of our relationship with you.

RentalMiles will use commercially reasonable efforts to provide access to your personally identifiable information if you request such access in writing. Unless otherwise required under applicable law, RentalMiles reserves the right to deny access to your personally identifiable information when such denial of access is required by law, is likely to negatively impact other people's privacy, is cost-prohibitive or when such requests are frivolous or made in bad faith.

16. Concierge

You may be entitled to the services of RentalMiles’ Concierge. In such cases the feature will be enabled on your mobile device. The Concierge service cannot be accessed from websites and cannot be transferred by Agents or other employees of RentalMiles. You must be logged in, have a current or periodic lease in place, be in a property where the Landlord has paid for the Concierge service, and call from the mobile device that has the Application (App) loaded to contact the Concierge.

The Concierge service provides an emergency line and guarantees contact 24 hours, 7 days a week all year. This service should only be used for genuine emergencies. Standard maintenance requests, queries regarding your property or other properties, or conversations with employees of RentalMiles cannot be made through the emergency line. In the event of life threatening situations including criminal activity, fire, flood, apprehension of violence or harm, earthquake or severe weather events you should call local authorities and emergency services immediately.

The Concierge service provides maintenance services which you can access through the App. These services are available every day of the week. You will also have the ability to select times when you would like maintenance or repairs performed. We cannot guarantee that these times will be available. You are also responsible for ensuring access to the property so that such maintenance or repair can be conducted. If arrangements were made that enabled these services to be provided in your absence, you must inspect and report on such services as soon as you return to your property.

17. Disputes & Refunds

If it is determined in consultation with an Agent that a refund is due, your credit card will have such agreed funds credited within 2 business days. Any exchange rate calculations will be based on the rate applicable on the day the refund is made. Refunds will not include any shipping costs incurred but free shipping will be provided in order to make good a faulty or incomplete order.

In typical circumstances disputes and any claims to refunds concern the lease and provision of property management services to real property. As such, these disputes may need to be settled by local Real Estate Boards and authorities in your jurisdiction.

Our professional agents will act with speed and integrity to ensure that any claims or disputes are handled quickly and in accordance with the law of your jurisdiction. However, disputes and refunds may need to be decided through appropriately authorized independent boards and associations that our Agents are members of. Our Agents will make you aware of the need to escalate matters to such bodies. Until matters are confirmed as resolved Landlords do not have the authority to deny access to occupation and Tenants do not have the authority to stop or reduce payment or receive a refund. No provision in any banking code of conduct or consumer credit laws in any jurisdiction has authority over real property laws and the process our Agents employ to settle disputes or allocate refunds.

18. Questions or concerns

Please contact us by emailing us at SitesTC@RentalMiles.com